HomeArticlesIs ADT Security Services better than Monitronics International?
Is ADT Security Services better than Monitronics International?
While it is a simple fact that ADT Security is the World's largest security system service's provider, the question remains if bigger is better. Many industries out there have companies that are by far larger than their immediate competitors yet do not offer better quality or customer service. When consumers look for a service provider there are several factors they look for in determining which company is best for them. When it comes to alarm companies there is no difference. In the alarm industry the two names that stand above the rest is ADT Security and Monitronics International. Both of these alarm companies are amongst the largest in the industry. So which is better? The remainder of this article will help answer this question.
ADT Security or Monitronics | Name Recognition
One of the most important things potential clients look for when choosing an alarm company is name recognition. Name recognition is important to most people because what they are buying is security for their property and loved ones. Since what's at stake is so valuable most people want to go with a company name they recognize. This doesn't necessarily ensure that they will receive a good quality product or even good customer service but it does ensure that the company is a very recognized company. When it comes to name recognition one company stands above the rest and that company is ADT Security. Monitronics International has made a large impact in the home security system market but is far from being the leader in name recognition. ADT Security however has spent millions of dollars on advertising and it has certainly paid off. Just drive down and street in America and you will soon recognize that this is not just an opinion but rather a hard fact.
ADT Security or Monitronics | Central Station
When choosing an alarm company one of the most important things to consider is how effective their central monitoring station is. Thankfully Underwriters Laboratory has made it possible for us to know what companies are up to industry standards. For those alarm companies that have a U.L. certified central station they fall under the guidelines set forth by Underwriters Laboratory. U.L. looks at an alarm companies subscribers count and puts together mandates that determine how many back up phone lines, back up generators and employees the company must have. This will prevent central stations from hiring fewer employees than is necessary to provide great response. This translates to you setting off your alarm system and having an operator call you back within a minute. If a central station does not follow these guide lines then the one who suffers is the client. Imagine having your alarm go off and receiving a phone call several minutes later. When choosing whether ADT Security or Monitronics International has a better central station the decision has to come down to other factors because both ADT and Monitronics have U.L. certified central stations. So which is then better, ADT or Monitronics? Although both companies meet the criteria set forth by Underwriters Laboratory there is one thing that drastically differentiates these two alarm companies. ADT Security has several central stations around the country while Monitronics only has one. To most people this may seem very insignificant but if you look a little further into the matter you will soon realize that this is actually a significant advantage. The following example will help show why this is a critical point. In 1992 hurricane Andrew swept through Miami and destroyed a large part of the southern part of the city because of the magnitude of it being a category 5 hurricane. The interesting thing is that anything North of Dade County did not get affected by the hurricane. This fact is interesting in regards to the local central stations in Miami because they all closed down while this hurricane was coming through. Imagine all employees going home and no one responding to the alarm signals coming into the central station. This was a huge liability issue during that time because the active customers in Broward and Palm Beach county had no central station connection for several days even after the storm passed. I mention all this because something like this could happen to Monitronics International but it cannot happen to ADT Security. The reason it cannot happen to ADT Security is because ADT has several central stations throughout the country. At a flip of a switch ADT Security can transfer all of their subscribers to one of their other central monitoring stations across the nation. Monitronics or any other alarm company for that matter does not have the ability to do that. Only ADT has this safety feature in place in the event of a natural disaster or even a system malfunction.
ADT Security or Monitronics | Lifetime Warranty
Another important thing to consider when choosing an alarm company is what kind of warranty the installation and equipment comes with. Any alarm company can install a home security system but what determines what a great alarm company is comes into play when service is required on the system. How fast and efficiently an alarm company takes care of a service issue is what determines which is a great company. Both ADT Security and Monitronics International offers a lifetime warranty plan. Both companies covers both parts and labor in their lifetime warranty plan. The one thing that does separate these two lifetime warranty plans is a trip charge assessed by each company. Both of these alarm companies cover the repairs fully but enforces a trip charges for a service technician to come out. Monitronics International charges a $50 trip charge to their customers while ADT charges a $25 trip charge.
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ADT Home Security Alarm System
3650 NW 82 Ave Suite 405
Miami, Fl 33166
786-325-7867 or 305-233-6044
*$99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,295.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT Security Services, Inc. Other rate plans available. Cannot be combined with any other offer.
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